SHIPPING & RETURNS
Shipping Policy
We currently offer standard shipping to the following Territories/Regions:
UK SHIPPING
PLEASE ALLOW 2 - 4 WORKING DAYS FOR PROCESSING YOUR ORDER. ALL ORDERS ARE PRINT ON DEMAND SO THIS INCLUDES PRINTING AND PACKING TIMES. ONCE PROCESSED THEY WILL BE SHIPPED FOR DELIVERY.
FREE UK DELIVERY FOR ALL ORDERS OVER £50
Standard UK Tracked Delivery - £2.95
USA & CANADA SHIPPING
PLEASE ALLOW 2 - 4 WORKING DAYS FOR PROCESSING YOUR ORDER. ALL ORDERS ARE PRINT ON DEMAND SO THIS INCLUDES PRINTING AND PACKING TIMES. ONCE PROCESSED THEY WILL BE SHIPPED FOR DELIVERY.
US Mainland and Canada Only
FREE TRACKED DELIVERY FOR ALL ORDERS OVER £75
DHL Standard International Delivery - £9.95
Tracked service (7 working days)
EUROPE SHIPPING
PLEASE ALLOW 2 - 4 WORKING DAYS FOR PROCESSING YOUR ORDER. ALL ORDERS ARE PRINT ON DEMAND SO THIS INCLUDES PRINTING AND PACKING TIMES. ONCE PROCESSED THEY WILL BE SHIPPED FOR DELIVERY.
ZONE 1: Belgium, France, Germany, Greece, Ireland, Italy, Netherlands, Portugal, Spain, Austria, Czechia, Denmark, Finland, Poland, Sweden
FREE TRACKED DELIVERY FOR ALL ORDERS OVER £75
DHL Standard International Delivery - £9.95
Tracked service (7-10 working days)
ZONE 2: Croatia, Cyprus, Hungary, Latvia, Lithuania, Luxembourg, Malta, Norway, Estonia, Slovakia, Slovenia, Romania, Monaco, Bulgaria, Switzerland
FREE TRACKED DELIVERY FOR ALL ORDERS OVER £100
DHL Standard International Delivery - £11.95
Tracked service (7-10 working days)
INTERNATIONAL SHIPPING
PLEASE ALLOW 2 - 4 WORKING DAYS FOR PROCESSING YOUR ORDER. ALL ORDERS ARE PRINT ON DEMAND SO THIS INCLUDES PRINTING AND PACKING TIMES. ONCE PROCESSED THEY WILL BE SHIPPED FOR DELIVERY.
ZONE 1: Australia, Brazil, New Zealand, Hong Kong SAR China, Israel, Malaysia, Mexico, Singapore, South Korea, Ukraine, United Arab Emirates, China, Russia
FREE TRACKED DELIVERY FOR ALL ORDERS OVER £75
DHL Standard International Delivery - £11.95
Tracked service (7-14 working days)
ZONE 2: Japan, Kuwait, Saudi Arabia, South Africa, Taiwan, Thailand, Tunisia, Serbia, Andorra, Peru, Bangladesh, Rest of the World
(if your country/region not listed please contact us if we can ship select Rest of the World option)
FREE TRACKED DELIVERY FOR ALL ORDERS OVER £100
DHL Standard International Delivery - £14.95
Tracked service (7-14 working days)
Return & Exchange Policy
If you are not completely satisfied with your order, simply return the goods to us for a full refund or exchange to the equivalent value.
All items must be returned within 30 days of receipt in original saleable condition, i.e. in the condition in which they left our premises. This includes the item(s) being unsoiled and complete with all tags / packaging as new. We will action a refund or exchange upon receipt and you will be kept updated by email. Please note delivery charges cannot be refunded unless goods or services are faulty or (see below).
Faulty Goods
We offer a full refund or exchange to the equivalent value of any items that are faulty. Products must be returned to us within 30 days of receipt, they will then be inspected before any refund or exchange can take place. Depending on the nature of the fault, we may have to send them to the manufacturer which may cause a delay to processing your refund or exchange. If your products develop a fault after 30 days of receipt they may still be covered by the warranty. In the event of this happening please contact us for assistance.
All goods returned, whether faulty or non-faulty, must be accompanied by a fully completed returns slip (the returns slip is emailed on request). If you have lost or need a new returns slip please contact us for help.
In the case of exchanges, when replacement goods have to be ordered in they will be subject to the above terms and conditions of supply, dispatch and delivery.
Please note we do not accept returns for items that have been customised unless they display manufacturing faults, in which case we will need to be sent them to confirm manufacturing defects before we can approve the return. Timescales for this vary dependent on the supplier but we will endeavour to keep you updated.
We will not reimburse postage costs incurred as a result of the return of non-faulty items, but will do so up to a value of £15.00 if the item is confirmed as faulty due to an error on our behalf and we are presented with a postage receipt.
Tigra Clothing does not accept any responsibility for returns that are lost or damaged during transit. We therefore recommend that you return your items via a reputable carrier on a recorded delivery service. Once we are satisfied that you are entitled to a refund or exchange we will proceed to reimburse you via the original method of payment, store credit or exchange.