SHIPPING & RETURNS
We currently offer standard shipping to the following Territories/Regions:
ZONE 1: United Kingdom & Ireland.
£1.95 (free on orders over £50)
ZONE 2: Mainland Europe (Includes all EU Countries)
£4.95 (free on orders over £50)
ZONE 3: USA, Canada, Mexico (Non Mainland European Countries)
£7.95 (free on orders over £50)
ZONE 4: Rest of World Includes the following:
Africa, Asia, Caribbean, Middle East, Oceania
£9.95 (free on orders over £50)
Return & Exchange Policy
If you are not completely satisfied with your order, simply return the goods to us for a full refund or exchange to the equivalent value. All items must be returned within 14 days of receipt in original saleable condition, i.e. in the condition in which they left our premises. This includes the item(s) being unsoiled and complete with all tags / packaging as new. We will action a refund or exchange upon receipt and you will be kept updated by email. Please note delivery charges cannot be refunded unless goods or services are faulty or (see below).
We offer a full refund or exchange to the equivalent value of any items that are faulty. Products must be returned to us within 14 days of receipt, they will then be inspected before any refund or exchange can take place. Depending on the nature of the fault, we may have to send them to the manufacturer which may cause a delay to processing your refund or exchange. If your products develop a fault after 14 days of receipt they may still be covered by the manufacturer’s warranty. In the event of this happening please contact us for assistance.
All goods returned, whether faulty or non-faulty, must be accompanied by a fully completed returns slip (the returns slip is enclosed with your order). If you have lost the returns slip please contact us for help.
In the case of exchanges, when replacement goods have to be ordered in they will be subject to the above terms and conditions of supply, dispatch and delivery.
Please note we do not accept returns for items that have been customised unless they display manufacturing faults, in which case we will need to send them to the respective manufacturer before we can approve the return. Timescales for this vary dependent on the supplier but we will endeavour to keep you updated.
Restocking fees may apply to returns of non-faulty items and will vary depending on quantity and supplier. We will not reimburse postage costs incurred as a result of the return of non-faulty items, but will do so up to a value of £6.95 if the item is confirmed as faulty due to an error on our behalf and we are presented with a postage receipt.
Tigra Clothing does not accept any responsibility for returns that are lost or damaged during transit. We therefore recommend that you return your items via a reputable carrier on a recorded delivery service. Once we are satisfied that you are entitled to a refund or exchange we will proceed to reimburse you via the original method of payment, store credit or exchange.