At Tigra, we believe in providing you with a quality service not just in our clothing but in the whole shopping and after care experience. If you’ve shopped on our site before, you’ll know we care about the experience just as much. We believe actions speak louder than words, so try to show how much we care by the way we do things.
Like it being safe and secure when you buy from us. Or the fact that you can do so knowing that if you have a query, you’ll only have to drop us a message to have it dealt with quickly and without fuss. We offer a simple and straightforward returns service, because we want you to be happy with your purchase and understand you may change your mind.
Privacy & Safety
We are committed to safeguarding the privacy of our website visitors. This policy explains how we will treat your personal information.
We will not pass on any of your personal information including your name, address, e-mail address, credit card information or personal information to any third party without your permission. We cannot be held responsible or liable for the actions of third party sites from which you may have linked or been directed to our website.
What Information do we collect?
Information about your computer and your usage of this website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation.
Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.
Information that you provide to us for the purpose of registering with us including your name, address, email address and contact details.
Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.
Any other information that you choose to send to us.
A cookie is a small information file which is stored by your web browser so the website you are visiting recognises you on your next visit. This helps to improve your online experience by remembering your preferences and saved items as well as displaying content which is most relevant to you.
1. Essential or ‘Strictly Necessary’ Cookies
These cookies are essential for the basic functions of our website such as adding items to the basket. These cookies do not track where you have been on the internet and do not gather information about you that could be used for marketing purposes.
2. Functional Cookies
Functional cookies help remember your preferences on our website and to provide enhanced, more personal features. The information collected by these cookies is usually anonymised, so we cannot identify you personally. Functional cookies do not track your internet usage or gather information which could be used for selling advertising, but they do help with serving advertising.
3. Analytical Performance Cookies
Analytical performance cookies are used to monitor the performance of our websites, for example, to determine the number of page views and the number of unique users a website has. Web analytics services may be designed and operated by third parties. The information provided by these cookies allows us to analyse patterns of user behaviour and we use that information to enhance user experience or identify areas of the website which may require maintenance. The information is anonymous (i.e. it cannot be used to identify you and does not contain personal information such as your name and email address) and it is only used for statistical purposes.
4. Behavioural Advertising Cookies
Behavioural advertising cookies, which may be placed on your device by us or our trusted third party service providers, remember that you have visited a website and use that information to provide you with advertising which is tailored to your interests. This is often called online behavioural advertising (OBA) and is done by grouping together shared interests based upon web browsing history. Your web browsing history can be used to infer things about you (e.g. your age, gender etc.), and this information may also be used to make advertising on websites more relevant to you. Although behavioural advertising cookies can track your activity around the internet they cannot identify you personally, even if you are signed in to our website. Without these cookies, online advertisements you encounter will be less relevant to you and your interest.
Our payment services providers may also send you cookies
Using Your Information
We may use your personal information to:
Administer the website.
Improve your browsing experience by tailoring the website to your interests.
Enable your use of the services available on the website.
Send you goods purchased via the website, and supply to you services purchased via the website.
Send statements and invoices to you, and collect payments from you.
Send you general commercial communications.
Send you email notifications which you have specifically requested.
Send you our newsletter and other marketing communications relating to our business which we think may be of interest to you, where you have specifically agreed to this. You can inform us at any time if you no longer require marketing communications.
provide third parties with statistical information about our users – but this information will not be used to identify any individual user.
Deal with enquiries and complaints made by or about you relating to the website.
Keep the website secure and prevent fraud.
Verify compliance with the terms and conditions governing the use of the website.
All of our website financial transactions are handled through our payment services providers, Starling Bank, Square and PayPal. You can find their respective privacy policies on their websites. We will share information with these payment providers only to the extent necessary for the purposes of processing payments for orders you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
In addition, we may disclose your personal information:
To the extent that we are required to do so by law.
In connection with any ongoing or prospective legal proceedings.
In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
In the event that we buy or sell any business or assets.
International Data Transfers
Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area. You expressly agree to such transfers of personal information.
Protecting Your Security
We will take the utmost technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure password and firewall protected servers.
All electronic transactions entered into via the website will be protected by encryption technology.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and other login details confidential. We will not ask you for your password, except when you log in to the website.
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
Possible payment of a fee, to be determined depending upon the nature of the request.
The supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for marketing purposes. You will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
Third Party Websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
Please let us know if the personal information which we hold about you needs to be corrected or updated.
Credit / Debit Cards via Square
Offline Payments via BACS Payment invoiced email for Purchase Order No.
(Wholesale or Large/Custom Orders via invoice contact us via email)